Terms & Conditions

Welcome to the Greater Napanee Soccer Club online shop.

We make personalized ceramic tiles from the photographs and artwork you provide. Our goal is pretty simple: You send us something you love. We turn it into something you’ll love even more.

These Terms explain how ordering works, what you can expect from us, and what we need from you. By placing an order through our store, you agree to these Terms.

1. Who We Are

This online store is operated by:

Throughout these Terms, “Greater Napanee Soccer Club,” “GNSC,” “we,” “us,” and “our” refer to Greater Napanee Soccer Club.

2. Our Products

Our personalized tiles are made specifically for you using photographs, artwork, or other images you upload when placing your order. Because these are custom products, no two orders are exactly alike. And frankly, that’s the whole point.

Product photographs on our website are intended to show the general appearance, size, style, and quality of our products. Your finished tile will feature the image you provide.

3. The Image You Upload

You are responsible for choosing the image used on your product. The quality of the finished tile depends partly on the quality of the image you provide. A clear, bright, high-resolution photograph will generally produce the best result.

Images that are blurry, heavily compressed, extremely dark, very small, badly cropped, or otherwise low quality may not reproduce as clearly. We will do our best to make your image look great, but unfortunately we cannot turn a photograph taken on a flip phone in 2004 into a National Geographic cover. We’ll still try.

4. Minor Adjustments to Your Image

To make your photograph work properly on the product, we may make reasonable production adjustments such as cropping, resizing, repositioning, centering, brightness adjustment, contrast adjustment, minor colour correction, sharpening, or other reasonable preparation necessary for printing.

We will not intentionally make major creative changes to your photograph unless that is part of the product or service you requested.

5. Colours May Look Slightly Different

Computer monitors, phones, tablets, cameras, printers, inks, and ceramic surfaces all display colour a little differently. Because of that, the colours on your finished tile may vary slightly from what you see on your screen.

Small differences in brightness, contrast, saturation, tone, or colour are normal and are not necessarily considered defects. We work hard to make the finished product look as close as reasonably possible to the image you provide.

6. Handmade Means Human

Our personalized products involve real-world production, printing, finishing, and handling. Very minor variations may occur from product to product. These can include tiny differences in image position, edge placement, colour, surface texture, or finish.

Small production variations are part of making a physical product and generally are not considered defects. If something is genuinely wrong, though, that’s different. We’ll make it right.

7. You Must Have Permission to Use the Image

By uploading a photograph, logo, illustration, or other artwork, you confirm that you have the right to use it. That means you either own the image, took the photograph, created the artwork, or have permission from the appropriate owner or rights holder to reproduce it.

Please do not upload copyrighted artwork, professional photography, logos, or other material that you do not have permission to reproduce. You are responsible for the content you submit.

8. Photographs of Children

We know that many of our products will feature youth athletes. If you upload an image containing a child, you confirm that you are the child's parent or legal guardian, or otherwise authorized to provide the photograph for the purpose of creating the product.

We take the privacy of children's photographs seriously. Please see our Privacy Policy for more information about how uploaded images are handled and deleted.

9. Your Photos Stay Private

The photographs you upload for your order are used only for producing, fulfilling, supporting, or replacing that order. We do not use customer-uploaded production images for advertising, social media, promotional campaigns, AI training, stock photography, unrelated marketing, or other customers' products.

Our standard practice is to delete customer-uploaded production images from active systems within 30 days after the order has shipped or been completed. Our complete practices are explained in our Privacy Policy.

Your photos. Your family. Your memories. Not our content.

10. Content We May Refuse

We reserve the right to refuse or cancel an order containing material that we reasonably believe is illegal, threatening, hateful, seriously abusive, exploitative, sexually explicit, defamatory, intended to harass another person, clearly infringing another person's rights, or otherwise inappropriate for us to reproduce.

If we refuse an order before production, we will refund the applicable amount paid for that product. This isn't about policing anyone's sense of humour. We're simply not printing something that could get everyone involved into serious trouble.

11. Placing an Order

When you submit an order, you are offering to purchase the products shown in your cart. An order is not necessarily considered accepted until payment has been successfully processed and the order has entered our production system.

We reserve the right to cancel an order in unusual circumstances, including payment problems, suspected fraud, incorrect pricing, product availability issues, technical errors, or content we cannot legally or reasonably reproduce. If we cancel an order that you have already paid for, we will refund the applicable amount.

12. Check Your Order Before You Hit Buy

Please review your order carefully before submitting it. Make sure you have selected the correct product, the correct quantity, the correct photograph, the correct shipping address, and any applicable customization options.

We don't want to make the world's most beautifully printed tile and send it to the house you lived in three years ago.

13. Cancelling an Order

Because personalized products are made specifically for you, orders cannot always be cancelled once production has begun. If you contact us quickly and production has not started, we will do our best to cancel or modify your order. Once production has started, cancellation may no longer be possible.

Contact us as soon as possible at gnsc1984@gmail.com.

14. Personalized Products and Returns

Because personalized products are made specifically for you, we generally cannot accept returns or exchanges simply because you change your mind, decide you no longer want the product, uploaded the wrong photograph, ordered the wrong quantity, or prefer a different image after production has begun.

However, if we made a mistake or your product arrives damaged or defective, that's a different story. We will make it right.

15. Damaged, Defective, or Incorrect Products

If your product arrives damaged, contains a production defect, is the wrong product, contains the wrong image because of an error on our part, or has another significant manufacturing problem, please contact us.

We may ask you to provide your order number, a brief explanation of the problem, and a photograph of the damaged or incorrect item. Depending on the circumstances, we may replace the product, reprint the product, issue a refund, or provide another reasonable solution.

Our goal is not to win an argument over a tile. Our goal is to have you happy with what you bought.

16. Please Tell Us About Problems Promptly

If something is wrong with your order, please contact us as soon as reasonably possible after receiving it. This is particularly important for personalized products because customer-uploaded production images are normally deleted after our retention period. The sooner you contact us, the easier it is for us to fix the problem.

17. Shipping

We will make reasonable efforts to produce and ship orders within the estimated timelines shown on the website. Delivery dates are estimates, not absolute guarantees.

Once an order has been handed to a postal service or courier, some circumstances may be beyond our direct control, including weather, courier delays, labour disruptions, incorrect addresses, customs, peak holiday volumes, or carrier service interruptions. If your package appears to be genuinely lost, contact us and we will help investigate.

18. Make Sure Your Shipping Address Is Correct

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may apply before the order is resent. If you notice an address mistake immediately after ordering, contact us as quickly as possible.

19. Pricing

Prices are displayed in the currency indicated on the website. Prices may change from time to time. The price charged for an order will normally be the price displayed at checkout when the order is placed. Applicable taxes and shipping charges, where required, will be shown during checkout.

20. Pricing Errors

We're human. The website is operated by computers. Neither species has achieved perfection. If a product is accidentally listed at an obviously incorrect price because of a technical or administrative error, we reserve the right to correct the error and cancel the affected order. If you have already been charged, the applicable amount will be refunded.

21. Payment

Payment must be successfully completed before an order is produced unless we specifically agree otherwise. Payments may be processed through Square or another payment service identified during checkout. Payment processors may have their own terms and privacy policies.

Greater Napanee Soccer Club does not intentionally store complete payment-card numbers or card security codes on its own systems where payment is handled through an external payment processor.

22. Promotions and Discount Codes

From time to time, we may offer discount codes, promotions, special pricing, fundraising offers, or limited-time offers. Promotions may have additional conditions, expiry dates, quantity limits, or eligibility requirements. Unless otherwise stated, promotions cannot normally be combined.

23. Website Availability

We try to keep the online store working properly. Occasionally, however, the website may experience maintenance, software updates, technical problems, server outages, payment-service interruptions, or other unexpected issues.

We do not guarantee that the website will be available without interruption 24 hours a day, 365 days a year. Even soccer fields occasionally need maintenance. Websites do too.

24. Product Availability

Products, materials, packaging, or production options may occasionally become unavailable. If this affects an order you have already placed, we will contact you and may offer an alternative, a delayed delivery, a replacement product, or a refund.

25. Intellectual Property on Our Website

Unless otherwise stated, the Greater Napanee Soccer Club name, branding, website design, product photography, graphics, written content, and other original website materials belong to Greater Napanee Soccer Club or are used with permission. You may browse and share links to our website. You may not copy, reproduce, sell, or commercially exploit our website content without permission.

Your uploaded photographs remain yours and are treated separately as described in our Privacy Policy.

26. Customer Accounts

If our store allows customer accounts, you are responsible for keeping your login credentials reasonably secure. Please contact us if you believe someone has gained unauthorized access to your account. We reserve the right to suspend accounts that appear to be involved in fraud, abuse, or unauthorized activity.

27. Privacy

Your use of our online store is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, protect, retain, and delete personal information and uploaded customer photographs. The Privacy Policy forms an important part of these Terms.

28. Limitation of Liability

To the extent permitted by applicable law, Greater Napanee Soccer Club will not be responsible for indirect, incidental, or consequential losses resulting from use of the online store or purchase of a product. For ordinary claims relating to an order, our financial responsibility will generally not exceed the amount you paid for the affected product or order, except where applicable law requires otherwise.

Nothing in these Terms is intended to remove rights or remedies that cannot legally be excluded under applicable consumer protection law.

29. We Don't Waive Your Consumer Rights

These Terms are not intended to eliminate any rights you may have under applicable Canadian or Ontario consumer protection law. Where these Terms conflict with a mandatory legal right that cannot be waived, the applicable law will govern.

30. Changes to These Terms

We may update these Terms from time to time as our store evolves, products change, technology changes, payment systems change, or legal requirements change. The date at the top of this page will show when the Terms were most recently updated. The Terms applicable to an order are generally the Terms in effect when that order was placed.

31. Ontario Law

These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. Nothing in this section limits any consumer rights you may have under applicable law.

32. Questions?

If you have questions about an order, these Terms, or anything else about the store, contact us.